Tom Murphy - Aviation Consultant, Speaker, Author
Tom Murphy

Tom Murphy

Aviation Consultant, Speaker and Author

Tom Murphy is an author, business consultant and the architect of a non-profit program to support aviation workers in a post 9/11 world.


Tom Murphy

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Progress Through People

In the 1980s Time Magazine ran a cover story calling Miami "Paradise Lost." Recognizing an opportunity to help turn around a city’s image, Tom Murphy assembled a coalition of business, government and academic partners to use customer service training in a novel way. He created "Miami Nice."

"Miami Nice" earned national attention for Miami and earned Tom recognition as one of Miami’s "People to Watch."

That program launched Tom on a career as a business consultant to help organizations increase performance by focusing on the development of their people.

Beginning in 1986, he worked with American Express to adapt his "USA Nice" training model to other cities (Atlanta Ambassadors, Seattle Ambassadors, Spirit of Boston, and more) and to thirteen islands in the Caribbean (Caribbean Nice..)

His national award-winning "Airport Ambassador" program grew from that.

It was his knowledge of aviation, and the special access given to him by aviation officials, that allowed Tom to write a story of his colleagues’ courage on 9/11, called "Reclaiming the Sky: 9/11 and the Untold Story of the Men and Women Who Kept America Flying."

  • Tom’s Consulting
    President of The Service Institute offering:


  • The Human Resiliency Institute at Fordham University
    Currently, Tom is director of the Human Resiliency Institute at Fordham University in NY, where he creates coalitions of business, government and academic partners to assess the "resiliency" needs of aviation employees at airports throughout the US and provide solutions.

    The Institute operates within the Graduate School of Education and works to enhance productivity by increasing the ability of airport employees to manage their pressures - and thus be more effective in meeting their customers' needs.

    In June, 2009, the Human Resiliency Institute began a partnership with AAAE, the American Association of Airport Executives, to implement "Resiliency Edge," a program designed to develop and promote aviation workforce productivity, for airports nationally.

    For more information, visit www.humanresiliency.com.

Tom’s Books:

  • Reclaiming the Sky: 9/11 and the Untold Story of the Men and Women Who Kept America Flying.

    The book tells the story of the aviation workers in Boston, New York and Washington, DC who "rose up" on September 11, and continue to rise up with courage and grace.

    Read More

  • Just Call Me Jock, the Story of Jock Semple, Boston’s Mr. Marathon, a history of the Boston Marathon which Tom wrote with Jock Semple and John J. Kelley

    Read More
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